Refund policy
No Return or Refund Policy
Thank you for shopping at Twig and Alchemy. We strive to provide you with high-quality jewelry and exceptional customer service. In order to maintain transparency and establish clear guidelines, we have implemented the following No Return or Refund Policy. By making a purchase from our store, you acknowledge and agree to the terms outlined below:
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General Policy: All sales are final. We do not accept returns or provide refunds for any reason, including but not limited to change of mind, dissatisfaction with the product, or incorrect selection.
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Defective or Damaged Products: In the rare event that you receive a defective or damaged product, please contact us within 14 days of receiving your order. We will evaluate the issue on a case-by-case basis and may offer a replacement or store credit at our discretion.
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Product Descriptions and Variations: We take utmost care to accurately describe our products and showcase them through clear photographs. However, please note that colors, sizes, and other product details may appear slightly different in person due to variations in screen settings or natural materials used. We do not accept returns or provide refunds based on such variations.
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Custom or Personalized Orders: Custom or personalized orders are made specifically according to your specifications and are non-refundable. Please double-check all details, including spellings, before placing your order.
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Jewelry Care and Maintenance: Proper care and maintenance are essential for the longevity of your jewelry. We provide detailed care instructions with every purchase. Any damage resulting from improper use, neglect, or failure to follow our care instructions will not be eligible for return or refund.
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Order Cancellation: Once an order is placed and payment is processed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.
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Shipping and Handling Fees: Shipping and handling fees, including those incurred for return shipments, are non-refundable. In case of a refund or store credit, the original shipping and handling charges will be deducted from the total amount.
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Dispute Resolution: If you have any concerns or issues regarding your purchase, please contact us through our designated customer support channels. We will make every effort to address your concerns promptly and fairly.
Please note that this No Return or Refund Policy does not affect your statutory rights under applicable consumer protection laws.
By completing a purchase with us, you indicate your understanding and acceptance of this policy. We encourage you to read and review these terms before making a purchase.
If you have any questions or require further clarification, please do not hesitate to reach out to our customer support team.
Thank you for your understanding and support.
Twig and Alchemy